Quickly find answers to the most commonly asked questions below.
Who do I call to schedule service for my machinery?
Give us a call at 215.230.4260 or email firstname.lastname@example.org and schedule a service repair technician. We also offer remote service when possible to save you money. Visit our contact us page for the link to Team Viewer and follow the instructions on that page.
When can I contact the support?
While our normal office hours are Monday through Friday 8 AM to 5 PM EST, we offer service and support to Chant customers worldwide 24 hours a day / 7 days a week / 365 day a year. Give us a call at 215.230.4260 or email email@example.com.
Do you offer calibration services?
Absolutely! We Offer 24/7 On-Site Calibration And Service To Our Customers. Chant Engineering is a nationally recognized ISO 17025 calibration facility with precision calibration equipment traceable back to the National Institute of Standards and Technology (NIST). Our equipment is calibrated to ASTM-E74, which allows us to calibrate your equipment to ASTM-E4, the equivalent to ISO-7500. We can calibrate load cells from 1,000 lbs. up to 3.3 million lbs. in compression, and 40 lbs. up to 1.5 million lbs. in tension. Give us a call at 215.230.4260 or email firstname.lastname@example.org and schedule your calibration service today!
Do you offer training?
Yes, we offer on-site and remote training. Our on-site training includes a training specialist coming onsite to your location and quickly and properly train your staff. During our on-site training session, we will provide in-depth, hands-on training to show your staff how to safely and efficiently operate your machinery. For our remote training, our experienced team will dial into the actual machine and quickly and properly train your staff. We will provide in-depth, training to show your staff how to safely and efficiently operate your machinery. Give us a call at 215.230.4260 or email email@example.com to schedule the type of training you need today!
Does your machinery offer touch screen controls?
Yes. The Chant Engineering Touch Screen has an easy-to-use operator interface for your testing machine. The operator simply selects the desired load and the machine automatically tests the specimen to the inputted load. For more information, please visit our Touchscreen Controls page under the Products tab.
Q. What's the longest test specimen a Chant machine can test?
A. Unlimited, see above.
Q. Can additional frame sections be added to a test machine?
A. Yes, we can add as many additional sections as your space and budget will allow.
Q. Can your machines test synthetic rope?
A. Yes, depending on options our machines can test proof, break and cycle test fiber rope.
Q. Can you test shackles?
A. Yes, our machines can test all types of rigging gear.
Q. Can you test Hoists?
A. Yes. both static and dynamic.
Q. Are wire rope grips available?
A. Yes, we offer several styles of wire rope grips in the following Grip Types: English & Metric, Saddle Mount, Bridle Mount, Front Flange, 2-Position, Hydraulic, and Manual. For more information visit our Wire Rope Grip page under the Products tab.
Q. What is the largest HP your machines can handle?
A. We have built machines with hundreds of HP, all dependent on the type of testing you wish to perform.
Q. Can your machines cycle?
Q. How far can you ship Chant products?
A. We sell, service and calibrate machines worldwide.
Q. Do you have winch testers?
Q. Do you have vertical test machines?
A. Yes. We manufacture vertical, horizontal, mobile test beds (with or without a fully enclosed trailer), and vertical test towers. For more information visit our Proof Testing Machines page under the Products tab.